News & Updates WhateX: A Smarter Way to Communicate with Your Customers Communication has changed. Customers expect quick responses, simple conversations and the ability to reach businesses in the same way they message friends and family. That’s where WhateX comes in. WhateX allows your business to use WhatsApp as a professional communication channel, giving you a direct, familiar and efficient way to connect with customers. 1. What is WhateX? WhateX is a business messaging solution that brings WhatsApp into your company’s communication setup.Instead of relying on personal mobile numbers or unmanaged chats, WhateX provides a structured, scalable way to handle customer conversations through WhatsApp, while keeping everything secure and organised. 2. Why Businesses Are Moving to WhatsApp For most people, WhatsApp is already their preferred way to communicate. It’s quick, convenient and always accessible. By bringing this into your business, you: Meet customers where they already are Reduce response times Improve overall customer experience Keep conversations simple and direct It removes friction and makes it easier for customers to reach you. 3. Key Benefits of WhateX Professional Messaging Communicate with customers through WhatsApp in a structured, business ready environment without relying on personal devices.Faster Responses Handle enquiries quickly and efficiently, helping improve customer satisfaction and engagement.Centralised ConversationsKeep all customer messages organised and accessible, rather than spread across individual phones or team members.Scalable for Teams As your business grows, WhateX allows multiple users to manage conversations, making it suitable for teams rather than individuals. 4. Built for Modern Customer Expectations Customers no longer want to wait on hold or send emails that take hours to get a response. They want quick, simple communication.WhateX helps your business deliver exactly that. Whether it’s handling enquiries, providing updates or answering questions, it gives you a more responsive and approachable way to interact with your customers. 5. WhateX with Stradcom At Stradcom, we provide WhateX as part of our wider communication and IT solutions. We handle: Setup and configuration Integration with your existing systems Ongoing support and guidance Our goal is to make sure WhateX fits seamlessly into how your business already operates. 6. Is WhateX Right for Your Business? WhateX is ideal for businesses that: Handle regular customer enquiries Want to improve response times Need a more modern communication channel Are looking to streamline customer interactions If your customers are already using WhatsApp, it makes sense for your business to be there too. 6. Start the Conversation If you are looking for a smarter, more efficient way to communicate with your customers, WhateX is a strong solution.Speak to the Stradcom team to find out how WhateX can work for your business and help you stay connected with your customers.

News & Updates Protect Your Xero Data with Secure Backups Xero is a powerful cloud accounting platform used by thousands of businesses to manage finances, invoices, payroll and reporting. While it is reliable and secure, no system is immune to human error, accidental deletion or unexpected issues. That is why having a dedicated Xero backup in place is essential.At Stradcom, we help businesses protect their accounting data by implementing secure, automated Xero backups, ensuring peace of mind and business continuity. 1. Isn’t My Data Already Safe in Xero? Xero provides strong security and data protection, but like most cloud platforms, it is built around availability rather than full data recovery. If data is deleted, overwritten or changed incorrectly, restoring that information can be difficult or, in some cases, impossible. Common risks include: Accidental deletion of invoices or contacts Incorrect changes made to financial records Data corruption Malicious activity or compromised accounts A dedicated backup solution ensures that you always have a safe copy of your data that can be restored when needed. 2. What is a Xero Backup? A Xero backup creates secure copies of your accounting data at regular intervals. These backups are stored independently, allowing us to restore your data if anything goes wrong. This means: Your financial data is protected You can roll back to a previous version if errors occur You stay compliant with record keeping requirements Business disruption is kept to a minimum Giving you peace of mind that your critical business data is always protected. 3. Why Businesses Choose Stradcom for Xero Backups We provide fully managed Xero backup solutions that are simple, secure and reliable. Our service includes: Automated daily backups Secure encrypted storage Fast data recovery Ongoing monitoring and support Everything is set up and managed for you, so there is no additional workload for your team. 4. Real World Benefits of Xero Backups Having a Xero backup in place protects your business from avoidable disruption. If something goes wrong, data can be restored quickly, helping you stay operational and compliant. This is especially important for: VAT returns and HMRC submissions Payroll processing Financial audits End of year accounts Your accounting data is critical to your business. Backing it up properly is not optional, it is essential. 5. Built for Security and Compliance Our Xero backup solutions follow best practice for data security and protection. Backups are stored securely, encrypted and monitored, helping ensure compliance with data protection standards. This aligns with our wider commitment to security, including our Cyber Essentials certified approach to IT services.  6. Protect Your Xero Data Today If you rely on Xero for your business accounting, protecting that data should be a priority. Stradcom makes Xero backups simple, secure and reliable. Speak to our team today to find out how we can safeguard your accounting data and keep your business protected.

News & Updates Enterprise Grade Networking Built on MikroTik Hardware Reliable, secure and cost effective network infrastructure At Stradcom, we design and support business networks using proven, enterprise grade hardware. One of the platforms we regularly deploy is MikroTik.We are not a MikroTik partner or reseller. We choose to use MikroTik products because they are reliable, powerful and offer excellent value for businesses that need secure, well managed network infrastructure. 1. Why We Use MikroTik Networking Equipment MikroTik is widely used across enterprise, ISP and commercial environments. Their hardware gives us the flexibility and control needed to build robust networks without unnecessary complexity or inflated costs. We use MikroTik where it makes sense for the client and the environment. Every network is designed around your business requirements, not tied to a single vendor.  2. What MikroTik Allows Us to Deliver Secure Business FirewallsMikroTik routers provide advanced firewall and traffic management capabilities, allowing us to properly segment networks, control access and reduce exposure to security risks.Reliable Switching and RoutingFrom small office networks to more complex multi site environments, MikroTik equipment delivers stable switching and routing with enterprise level features.Advanced Network ControlMikroTik gives us granular control over bandwidth, traffic prioritisation and network behaviour. This is particularly useful for businesses running VoIP, cloud services or remote working solutions.Scalable Network Design As your business grows, your network needs to grow with it. MikroTik allows us to scale networks efficiently without ripping everything out and starting again.  3. How Stradcom Uses MikroTik in Real World Environments We deploy MikroTik hardware across a range of business scenarios, including: Office networks and server rooms Secure internet gateways and firewalls VoIP and hosted phone system networks Multi site and VPN connected environments Guest and segmented wireless networks Our focus is always on stability, security and long term manageability. 4. Vendor Neutral Network Design We are not tied to any single hardware manufacturer. Using MikroTik is a technical decision, not a commercial one. This means: Hardware is chosen based on suitability, not sales targets Networks are designed around how your business actually works You get a solution that balances performance, security and cost If MikroTik is not the right fit for a particular project, we will recommend an alternative. 5. Supported and Managed by Stradcom All MikroTik deployments are fully configured, documented and supported by the Stradcom team. We handle: Network design and planning Configuration and security hardening Ongoing monitoring and support Troubleshooting and performance tuning You do not need in house networking expertise. We manage the complexity so your business can focus on day to day operations. 6. Is a MikroTik Based Network Right for Your Business? MikroTik is well suited to businesses that need reliable networking without the cost of traditional enterprise vendors. It is commonly used by: Small to medium sized businesses Companies running VoIP and cloud services Organisations with multiple locations Businesses that value flexibility and control We will always advise honestly on whether it is the right option for you. 7. Speak to Stradcom About Your Network If you are reviewing your current network or planning an upgrade, Stradcom can help.We design and support secure, scalable business networks using MikroTik and other enterprise grade platforms, tailored to your business needs.Get in touch to discuss your requirements and book a network review.

News & Updates Introducing The Mobex Touch A smarter way to communicate, collaborate and work. MobeX Touch is a modern business phone system designed for the way teams work today. It combines voice, video, messaging and collaboration into a single, easy to use platform that works seamlessly across desk devices, tablets and mobile.At Stradcom, we supply and support MobeX Touch as part of our hosted VoIP solutions, giving businesses a flexible, future ready phone system without the complexity of traditional telecoms. 1. What is MobeX Touch? MobeX Touch is an all in one business communications platform built around mobility and collaboration. Unlike traditional desk phones, MobeX Touch uses an Android based interface with a large touchscreen, allowing users to make calls, join video meetings, share files and collaborate from one device. It is ideal for growing businesses, hybrid teams and organisations that want more from their phone system than basic call handling.  2. Key Features of MobeX Touch Touchscreen Business DevicesMobeX Touch devices feature a large, intuitive touchscreen that feels more like using a tablet than a traditional phone. This makes it simple for users to manage calls, contacts, meetings and apps in one place.Voice, Video and MessagingMake and receive crystal clear calls, host video meetings and send instant messages between team members, all from the same system.Mobile and Remote Working MobeX Touch works wherever you do. Users can move between desk devices, tablets and mobile apps without missing calls, making it ideal for remote and hybrid working.Cloud Based PlatformBecause MobeX Touch is cloud hosted, there is no on site phone system to maintain. Updates, features and security improvements are handled automatically.Business Grade SecurityMobeX Touch is built with security in mind, helping protect calls, data and communications across your business. 3. Why Choose MobeX Touch for Your Business? MobeX Touch is not just a phone system. It is a complete communications solution that helps teams stay connected, productive and responsive.Businesses choose MobeX Touch because it: Reduces reliance on outdated phone systems Supports flexible and remote working Improves collaboration between teams Scales easily as the business grows 4. MobeX Touch with Stradcom When you choose Stradcom, you get more than just the technology. We handle the setup, configuration and ongoing support to ensure MobeX Touch works perfectly for your business.Our team will: Assess your current phone setup Configure MobeX Touch to suit how your business works Port existing numbers where required Provide ongoing support and advice As an IT support provider, we also ensure your phone system integrates smoothly with your wider IT infrastructure.  5. Is MobeX Touch Right for You? MobeX Touch is ideal for: Small to medium sized businesses Teams working remotely or across multiple locations Businesses upgrading from traditional phone systems Companies looking for a modern VoIP solution If you want a business phone system that is flexible, reliable and built for modern working, MobeX Touch is a strong choice.  6. Speak to Stradcom About MobeX Touch If you would like to find out more about MobeX Touch, pricing or whether it is right for your business, speak to the Stradcom team today.We will guide you through the options and help you choose a solution that fits your business now and as it grows.