As a UK telecom provider offering hosted VoIP services, we often hear the question: “Why do I have to pay for calls when it’s VoIP? Aren’t VoIP calls free?” This misconception arises because VoIP calls use the internet, but there are several important reasons why they still cost money. Let’s break it down:


While VoIP uses the internet to transmit calls, it’s not free due to the necessary infrastructure, bandwidth, interconnection fees, regulatory compliance, customer support, and advanced features. Understanding these costs helps you see the value in our reliable and feature-rich VoIP services.