A Franchise-Based Driving School That Implemented a New Records Management System

Challenge

System Driving School is a franchise-based driving school with instructors across the United Kingdom. The company was using Microsoft Excel to keep their records, but they needed a way to make it more robust and accessible to multiple office staff. They were also using shared calendars on Microsoft Outlook to manage their instructors’ lessons, but as they were expanding and taking on more instructors, the calendars were becoming hard to manage and not very reliable.

In addition, there was no way for pupils looking for driving lessons to book online. This was another part of the challenge: to build an online booking system where instructors could manage their calendars with lessons, driving tests, and add their available slots for pupils to book.

Solution

System Driving School decided to implement a new records management system. The new system was designed to be more robust, accessible, and reliable than the previous system. It also had features that allowed the company to better manage their instructors’ lessons and to provide an online booking system for pupils.

Results

The new system has provided System Driving School with a number of benefits, including:

The new system has been a success for System Driving School. It has allowed the company to save time and money, improve efficiency, and provide better service to their customers. The company continues to develop the system, adding new features as needed.

Quote from the Client

“We asked Stradcom to build us a bespoke program to initially run our CRM program and over the past 5 years, has developed into a portal that is the backbone of our driving school, from the pupil looking for driving lessons, to the admin and instructor teams running the business.

Their IT programmers are always available to help develop the portal with new ideas we and they come up with, making it one of, if not the best driving school portal on the UK market today.

Stradcom also runs the IT for the whole of our offices at Mapline House in Rayleigh, including the internet lease lines, VoIP Telephones and PC Desktop/security.

I would recommend Stradcom to anyone who requires expert IT services, who offer a personal touch to their services.”

– Kevin, Managing Director at System Driving School

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